Refund Policy

1. General Overview

Because our services involve dedicated technical labor, bespoke code engineering, specialized BPO personnel allocation, and digital media expenditures, refund eligibility depends upon the engagement structure agreed upon in the individual Statement of Work (SOW).

2. Custom Software & App Development Projects

Our software engineering engagements operate on a milestone-based delivery framework:

• Initial Discovery & Planning: The discovery fee covers initial architectural blueprints, wireframes, and project scoping. Once discovery documentation is delivered, this fee is non-refundable.
• In-Progress Development Milestones: If an active development milestone cannot be completed to agreed functional specifications despite standard revision cycles, the Client may request a pro-rated refund for the unfulfilled portion of that specific milestone.
• Approved & Accepted Milestones: Once a milestone demo is formally signed off or approved by the Client, payments for that milestone are non-refundable.

3. Monthly Dedicated BPO & Support Retainers

Dedicated BPO, KPO, and customer operations agents are reserved specifically for each client account:

• Monthly recurring retainers may be canceled at any time with a minimum of thirty (30) days' written notice prior to the start of the next billing cycle.
• Partial-month refunds are not granted once dedicated staffing hours have been deployed during the active billing period.

4. Digital Marketing & Paid Ad Campaigns

Marketing management fees cover strategic setup, copywriting, and analytics optimization:

• Third-party advertising budgets paid directly to ad networks (Google Ads, Meta, LinkedIn) are non-refundable once accrued.
• Agency management retainers can be cancelled prior to the kickoff of the upcoming month's campaign cycle.

5. Refund Request & Review Procedure

To submit a formal refund request, please follow these steps:

1. Send a written request to info@jmts-solutions.com detailing the project ID, invoice number, and specific contractual discrepancies.
2. Our project management and billing directors will review the deliverables against the signed Statement of Work within five (5) business days.
3. If a refund is authorized, it will be credited to the original method of payment within seven to ten (7-10) business days.

6. Billing & Invoicing Support

If you have any questions concerning an invoice or wish to review your account status, please reach out to our dedicated accounting team: